Refund policy
Return & Refund Policy
Thank you for shopping with us. We value your trust and aim to provide high-quality products and customer satisfaction. Please read our Return & Refund Policy carefully.
Eligibility for Returns
We accept returns only under the following conditions:
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The product is damaged, defective, or incorrect at the time of delivery.
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The return request is submitted within 7 days of receiving the product.
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The product is unused, in its original packaging, and in the same condition as received.
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Proof of purchase (order number or receipt) is provided.
We do not accept returns for:
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Change of mind
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Used or damaged products caused by the customer
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Products purchased on sale or promotion (unless damaged or defective)
Return Process
To initiate a return, please contact our customer support at:
Email: info.caivar@gmail.com
WhatsApp/Phone: 0339 4202 333
Provide your order number, reason for return, and clear images (if the product is damaged or incorrect). Our team will review your request and respond within 2–3 business days.
Refund Policy
Once the returned product is received and inspected:
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Approved refunds will be processed within 5–7 business days.
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Refunds will be issued to the original payment method.
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Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges only for:
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Damaged products
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Incorrect items sent
Exchange requests must be made within 7 days of delivery and are subject to stock availability.
Shipping Costs
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Customers are responsible for return shipping costs unless the item is damaged or incorrect.
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We recommend using a trackable shipping service for returns.
Non-Returnable Items
The following items are non-returnable:
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Used products
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Customized or personalized items
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Gift cards (if applicable)
Contact Us
For any questions regarding our Return & Refund Policy, please contact us:
Email: info.caivar@gmail.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM